- Frequently Asked Questions
- Q: I’ve placed an order but have not received any information.
- A: After successful order placement a confirmation email will be sent. If not received check your spam folder. After your order has been shipped a shipping confirmation email will be sent, typically within 3 business days. Custom orders may take longer to make and ship.
- Q: How long will it take to receive my order.
- A: Orders ship worldwide. Delivery times may very depending on country and production time. Please see individual product descriptions for estimated delivery time.
- Q: Does my order include tracking.
- A: Yes, all order include tracking. Some shipping providers will have a 5 – 10 day delay in updating tracking. This is more common for international orders.
- Q: Help, there are items missing from my order.
- A: Please review your shipping confirmation email. Orders with multiple items may ship separately. Tracking for each package will be emailed once each package has shipped.
- Q: My order arrived damaged or broken. What do I do now?
- A: Please email customer service at danscollectiblesandmore@gmail.com. Please include 2-3 photos showing the damage. Orders that arrive damage are eligible for replacement or store credit only. Please include your 5 digit order number in your email and if you would prefer a replacement or store credit. Broken and damaged orders do not need to be returned.
- Q: My apparel order doesn’t fit right how do I exchange it for a different size.
- A: Please email customer service at danscollectiblesandmore@gmail.com stating that you would like to exchange your order. Please include your 5 digit order number. Exchanges may be sent to:
Dan's Collectibles and More
6347 SE 87th Ave
Portland, OR 97266
- Q: I received the wrong item. What do I do now?
- A: Please email customer service at danscollectiblesandmore@gmail.com. Please include 2-3 photos showing the wrong item. Orders that receive the wrong item are eligible for replacement or store credit only. Please include your 5 digit order number in your email and if you would prefer a replacement or store credit. Instructions will be sent on how to return the incorrect item. Please do not return to sender.
- Q: I received my order but I do not wish to keep it.
- A: Please email customer service at danscollectiblesandmore@gmail.com stating that you would like to return your order. Please include your 5 digit order number. Return shipping is at buyers expense. Once your order is returned it will be inspected for use and then a refund will be processed. Shipping costs are not refundable.
Returns may be sent to:
Dan's Collectibles and More
6347 SE 87th Ave
Portland, OR 97266
- Q: How long will it take to receive a refund.
- A: Refund times depend on each individual financial institution. Please allow up to 20 business days for your bank to process.